1. Refund Policy
Service Fees: Drave Fintech might have a non-refundable service fee depending on the service you have availed.
Eligibility for Refunds: Check if your case qualifies for a refund (e.g., errors in processing, dissatisfaction with service, etc.).
Timeline: Refund requests often need to be submitted within a specified time, such as 7–30 days after service/payment.
Procedure: You may be required to submit a formal refund request with proof of payment and a detailed explanation.
2. Cancellation Policy
Subscription Services: For ongoing services or subscriptions, you may need to cancel before the next billing cycle to avoid charges.
One-Time Services: If you cancel after work has commenced, cancellation fees may apply.
Deadlines: Some cancellations might only be allowed before a specific deadline to qualify for a refund.
3. Contacting Customer Support
Reach out to Drave Fintech Solutions directly through their official contact methods (phone, email, or support portal).
Keep records of all communications, including receipts and transaction details.