1. General Policy
1.1 Refunds and cancellations are subject to the specific terms of the service or product purchased.
1.2 This policy applies to all users who access or use our services, whether directly or through third-party platforms.
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2. Cancellations
2.1 Subscription Services
Users may cancel subscription services at any time through their account settings.
Cancellations must be made at least 5 days before the next billing cycle to avoid charges for the upcoming period.
2.2 One-Time Services
Cancellation requests for one-time services must be submitted within 7 days of processing application
2.3 If the service has already been rendered or processed, cancellations may not be permitted.
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3. Refunds
3.1 Eligibility
Refunds are only provided in cases where the user has not received the service as promised due to system errors or non-performance on our part.
Refund requests must be made within 90 days of the transaction date.
3.2 Non-Refundable Items
The following are not eligible for refunds:
Processing or administrative fees.
Services or transactions completed successfully.
Cases where the user fails to comply with our terms and conditions.
3.3 Processing of Refunds
Approved refunds will be processed within 3 business days and credited to the original payment method.
Any fees charged by third-party payment processors will be deducted from the refund amount.
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4. Disputes and Resolutions
4.1 For disputes regarding refunds or cancellations, users may contact our customer support team at support@dravefintech.in
4.2 We aim to resolve all disputes within 10 business days.
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5. Changes to the Policy
5.1 Drave Fintech Solutions reserves the right to amend this Refund and Cancellation Policy at any time.
5.2 Users will be notified of significant changes via email or our platform.
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6. Contact Us
For any questions or concerns regarding this policy, please contact us:
Email: support@dravefintech.in
Phone: 02269710375